Order Returns & Refund Policy
- You can return unopened or unused non-perishable merchandise within 30 days of the date on which they were shipped a re-stocking fee may apply.
- Refunds will be credited after receiving the returned merchandise within 30 days of receipt.
- You CANNOT return any perishable food item. This is for health and quality assurance reasons.
- Used or opened items will NOT be credited.
- Items that were received undamaged must be returned in a re-sellable condition, this is excluding perishable food items.
- Customers must pay the shipping on returns. Items damaged in transit or wrong item received CityMade Inc will pay reship fee.
- Return the product to the address stated on the packing list enclosed with the shipment. Also, include your name, return address and order number as it appeared on the packing list.